Medical Traveler Check Lists

How to Prepare Yourself for Medical Travel in Thailand

We have a checklist to help you better prepare your medical travel itinerary, please take a look at this travel checklist.

[View Checklist]

Check your passport: Your passport needs to be valid at least 6 months before travelling date.

1. Consider purchasing travel insurance to make your trip enjoyable and travel with peace of mind, to protect you against unseen events such as flight cancellation, delayed flights, lost baggage, emergency on board, theft etc. Make sure the insurance you purchase covers your special medical needs during travel.
2. Financial matters: Organize how you will finance your medical payment for your treatment, such as cash or credit card, and make sure you have additional cash in the local currency. Before going abroad, notify your bank and your credit card companies of your medical travel, to prevent banks from treating the transaction as suspicious and blocking your account.
3. Keep important medical documents with you: Keep all of your medications in your hand luggage. Copies of any tests, x-rays, CT scan or any imaging diagnosis outcomes, your blood test or medical histories relating to your medical problem. A medical summary is very helpful to pack in case of any emergency during your travels.
4. Check the weather forecast of your destination.
5. Check if it is necessary for you to get certain vaccinations.
6. Once you have purchased your flight tickets, make sure you have sent the itinerary to those will pick you up from the airport.
7. Required documents.
8. Ensure that you have contact details of your healthcare provider, your assistance or your transport provider.
9. Copies of your passport and immunization records is required, keep them in a separate location. In case of lost passports, it is much easier to get a replacement of your passport if you have a copy.

What should I take with myself?

[View Packing List]

1.Mobile phone with a charger. Purchasing of a Thai SIM card is necessary, to download and to register covid-19 daily monitoring and tracking application “COSTE” during your stay in Thailand.

2.Personal documents such as ID card, passport and visa.

3.Credit/debit card and some additional cash in the correct local currency.

4.Daily medication, if any, in original packaging; any type of information regarding any chronic diseases that you may have.

5.Medical records, including current diagnosis, films (X-ray, MRI, CT scan, ultrasound), biopsy results and your contact information.

6.Items for entertainment purposes during your medical travel trip; for example, books, music players.

7.A basic set of toiletries such as soap, shampoo, toothbrush and toothpaste, shaving kit, deodorant, sanitary napkins.

8.A set of clothes in case of receiving physiotherapy and rehabilitation, if required after surgery; this may include a tracksuit and a pair of sneakers.

9.Sleep essentials such as pajamas, earplugs and your favorite small pillow or blanket.

[Required Documents]

Copy of the Customer passport with a certified signature (newly signed).

• Copy of the companion’s passport(s) with certified signature(s) (newly signed) [At most. 3companions].
• Updated medical report with relevant investigation results.
• Referral letter from a doctor in current country, stating the need to seek for treatment in Thailand.
• Insurance policy with an amount of USD 100,000 for each patient and companion, covering the treatment of COVID-19.
•  Affidavit letter of support. (Only for customer with companions. Prepared by

Dr.Orawan Holistic Dermatology & Anti-Aging Institute in attachment, signed by the customer and/or companions.).

• Flight ticket. (If available).

SAFETY AND SECURITY

The Kingdom of Thailand attracts thousands of tourists and foreign residents from around the world, all drawn to its diverse landscapes, the most famous cuisine in the world, culture and festivals. Although tourists and residents of Thailand can enjoy sightseeing and safety throughout their time in Thailand, it’s significant to be aware of the current situations facing Thailand.

Political Situation in Thailand

Thailand government is based on a constitutional monarchy, in which a Prime Minister serves as head of a parliamentary government and a hereditary Thai king functions as head of state, currently under King Maha Vajiralongkorn, who ascended the throne in December 2016. Nowadays, Thailand has a consistency and fairly information and journalism system, where the most current political situations and realities are covered both in English and Thai.

Traveling in Thailand is simple; you may go sightseeing with cars, taxi, buses, trains, extensive subway system, planes, and boats making it possible to reach mostly all areas of the country. For those who prefer to drive in Thailand, there are some important points to consider regarding the driving laws and regulations in Thailand. The Driving website in Thailand provides comprehensive information on the rules, regulations, and expectations that come along with driving in Thailand.

For more information about the driving rules, regulations, please visit website: http://driving-in-thailand.com

For more information about entering Thailand please find from Ministry of Foreign Affairs website : http://www.mfa.go.th/main/en/home

Please find information about tourism in Thailand from our Tourismthailand website https://www.tourismthailand.org/

ENTRY REQUIREMENT

Prior to confirming your appointment at Dr.Orawan Holistic Dermatology & Anti-Aging Institute

you should consider the entry requirements of Thailand. This may include the need to get vaccinated or apply for a visa in order to enter the Kingdom of Thailand.

Health and Vaccinations

As with traveling to most other countries, health authorities advise all travelers to always make sure that they’re up to date on all their vaccinations before the trip. Every traveler needs to be up to date on their routine vaccinations, which are: the diphtheria – tetanus – pertussis vaccine, the chickenpox vaccine, the polio vaccine, the measles-mumps-rubella (MMR) vaccine, and your regular flu vaccine.

Additionally, please see the table below for more specific vaccine recommendations that may apply to specific people before entering Thailand.

[HEALTH & VACCINATION ADVICE]

Please see more specific vaccine recommendations that may apply to specific people before entering Thailand.

https://wwwnc.cdc.gov/travel/destinations/traveler/none/thailand?s_cid=ncezid-dgmq-travel-single-001

The Situation of Infectious Diseases in Thailand can be found on the following websites: www.ddc.moph.go.th (Department of Disease Control, Ministry of Public Health, Thailand)

IMMIGRATION AND CUSTOMS

Visiting Thailand as a tourist or a medical travel patient, you need to obtain a Certificate of Entry or Medical Visa, in advance of arrival, may vary depending on your country of origin. Most medical visas are awarded for a period of 30 days to 90 days, with the possibility of extending depends on the discretion of the appropriate authorities. During Covid-19 situation, passport holders of some countries are still prohibit to entry to the Kingdom of Thailand

For more information on visa requirements, please enquire with the www.immigration.go.th and Thai Embassy located in your countries. You will be required to obtain a valid visa prior to your visit to Thailand.

For more details on the list of countries that require a visa, please visit the http://www.consular.go.th or more Thailand visa information, visit www.thaiembassy.com.

TRAVEL ADVICE AND SUPPORT

Once you’ve decided to explore Thailand, you may need to know more specific information and how you can make the perfect trip here. The best place to start your research would be the Tourism Authority of Thailand’s website, which covers a wide range of topics such as:

• General information about Thailand.
• General information about Bangkok.
• Essential application you should have when travel to Thailand
• Thailand Climate & Weather
• Frequently asked questions about traveling in Thailand.
• Declarations and Allowances in Thailand

TRAVEL RISK MANAGEMENT

Travel Checklist

Once your appointment at Dr.Orawan Holistic Dermatology & Anti-Aging Institute

via info@drorawan.com. has been confirmed; our medical travel team will contact you within 24 hours and send you important information you need to know before traveling in order to help you prepare your medical travel itinerary. Please refer to the travel checklist.

Section I: TRAVELING BY AIR

In general, if you have these following conditions; it is prohibited to travel by air.

• Have a recent heart attack or stroke. Or any type of surgery, especially stomach, brain, eye, orthopedic (bone and joint) surgery including stomach, eye, or head injury.
• Have an implanted cardiac device such as pacemakers, cardiac resynchronization therapy (CRT) devices and implantable cardioverter defibrillators (ICD). Don’t forget to carry your personal device identification card with you at all times.
• Have flu-like symptoms with or without tuberculosis like symptoms such as prolonged cough, weight loss, night sweat, fatigue, fever, and chest pain for more than 2 weeks. You should continue treatment until this symptom have resolved completely.
• Have passed 36 weeks of pregnancy (or 32 weeks if you are carrying twins, triplets, etc.) during the flight.
• Deep vein thrombosis can occur during a long-distance flight; you should get up and walk regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
• Are you suffering from the below signs and symptoms, please check with your doctor to see when it is safe for you to travel.
  • Any disease that you can easily spread to other people.
  • A fever of 100 degrees Fahrenheit (38 degrees Celsius) or greater.
  • Breathlessness at rest, difficult breathing.
  • Bruising or bleeding (without previous injury).
  • Confusion.
  • Chest pain.
  • Diarrhea that does not go away.
  • Psychotic illness except when fully controlled.
  • Skin rash.
  • Severe sinus, ear, or nose infections.
  • Vomiting that does not go away (other than motion sickness).
• Dangerous Communicable Diseases according to the notification of the Ministry of Public Health of Thailand. The Ministry of Public Health of Thailand requires the following dangerous communicable diseases: This is a highly contagious disease and can spread quickly. If you find someone who is or is suspected of being a dangerous communicable disease. Must be communicated to the communicable disease control officer. And those who are or are suspected to be contagious or contact with the patient. For safety reasons it may be necessary to isolate the suspected person until medical proven that getting out of contagious stage.

Dangerous Communicable Diseases are as follows.

1. Plague
2. Smallpox
3. Crimean-Congo hemorrhagic fever
4. West Nile Fever
5. Yellow fever
6. Lassa fever
7. Nipah virus disease
8. Marburg virus disease
9. Ebola virus disease-EVD
10. Hendra virus disease
11. Sever Acute Respiratory Syndrome-SARS
12. Middle East Respiratory Syndrome-MERS: Criteria for MERS screening are as follows: Fever with respiratory infections (such as coughing, sneezing, sore throat, dyspnea, and pneumonia) and come from the Middle East or risk areas within 14 days before illness.
13. Extensively drug-resistant tuberculosis(XDR-TB)

During the flight:

Air travel requires spending time in security lines and airport terminals, which can bring you in close contact with other people and frequently touched surfaces. Most viruses and other germs do not spread easily on flights because of how air circulates and is filtered on airplanes.

Short Flight

During your trip, take steps to protect yourself and others from COVID-19:

• Wear a mask to keep your nose and mouth covered when in public settings.
• Avoid close contact by staying at least 6 feet apart (about 2 arms’ length) from anyone who is not from your household.
• Wash your hands often or use hand sanitizer (with at least 60% alcohol).
• Wash your hands often or use hand sanitizer (with at least 60% alcohol).
• Avoid touching your eyes, nose, and mouth

Long Flight

Similar to Short Flight plus:

• Wearing mask all time during flight except during having meal; this might be unable in people who have underlying of pulmonary problems. Please consult your physician before travel abroad.
• If you have current medication used, remember to carry with you on board.
• Social distancing is essential; sitting within 6 feet of others, because of long flight may increase your risk of getting COVID-19.
• During a long-distance flight of 4 hours or longer(Also see https://www.cdc.gov/ncbddd/dvt/travel.html), deep vein thrombosis can occur as a result of this inactivity; make sure you get up and walk about regularly when permitted by the staff on the aircraft. Bend and stretch your legs and wiggle your feet at regular intervals (for example every 30 minutes) to encourage your circulation.
  • If you have a higher risk of developing deep vein thrombosis, your doctor can help you work out what measures you may need to take prior to flying. This may include graduated compression stockings, aspirin, or anticoagulants.
• If you will need oxygen during the flight, this must be requested in advance. A Medical Information Form, stating your current clinical condition and the reason for oxygen requirement, must be filled out and submitted to the airlines. It may take 3-5 working days to process and subjected to the airlines approval.

Ground transportation

Stay up-to-date.

• Check with local transit authorities for the latest information on changes to services and procedures, especially if you might need additional assistance.

Avoid touching surfaces.

• Limit touching frequently touched surfaces such as kiosks, digital interfaces such as touchscreens and fingerprint scanners, ticket machines, turnstiles, handrails, restroom surfaces, elevator buttons, and benches as much as possible.
• If you must touch these surfaces, as soon as you can, wash your hands for 20 seconds with soap and water or rub your hands with sanitizer containing 60% alcohol.
• Use touch less payment and no-touch trash cans and doors when available. Exchange cash or credit cards by placing them in a receipt tray or on the counter rather than by hand, if possible.

Practice social distancing.

• When possible, consider traveling during non-peak hours when there are likely to be fewer people.
• Follow social distancing guidelines by staying at least 6 feet (2 meters) from people who are not from your household.
• Avoid gathering in groups, and stay out of crowded spaces when possible, especially at transit stations and stops.
• Consider skipping a row of seats between yourself and other riders if possible.
• Enter and exit buses through rear entry doors if possible.
• Look for social distancing instructions or physical guides offered by transit authorities (for example, floor decals or signs indicating where to stand or sit to remain at least 6 feet apart from others).

Practice hand hygiene.

• After you leave the transit station or stop, use hand sanitizer containing at least 60% alcohol.
• When you arrive at your destination, wash your hands with soap and water for at least 20 seconds.
• Wear a mask in public settings and when around people who don’t live in your household, especially when social l distancing is difficult.
• Masks should not be placed on:
  • Babies and children younger than 2 years old
  • Anyone who has trouble breathing or is unconscious
  • Anyone who is incapacitated or otherwise unable to remove the mask without assistance

Section II: Pre – Operative Preparation

1. Please inform your doctor before the surgery if you have an existing medical condition for which you are taking medication and/or you have undergone any previous surgeries.
2. If you have any underlying diseases: cardiovascular disease / diabetes / high blood pressure / asthma / cancer / or any allergic to any medications and any medicines you are taking, current treatment and correlating diagnosis, please inform physician in advance.
3. If you are taking anticoagulants like aspirin, Persantin®, Ticlid®, Plavix®, warfarin, Orfarin®, heparin, and Fraxiparine®, herbal supplements, and vitamins, especially vitamin E, stop these medications/supplements at least one week before the surgery or as recommended by your doctor.
4. If you drink alcohol and smoke regularly, please stop for at least one week before the surgery to reduce the chances of complications.

Section III: Travel Risk Assessment

Download Travel Advice and Assessment before Medical and Surgical Care

PLAN YOUR TREATMENT

If you plan to receive your medical treatment with Dr.Orawan Holistic Dermatology & Anti-Aging Institute , the information below will summarize how you can arrange your trip and plan your treatment.

1. Our online channels below will provide information about our Clinic and services and our doctors:
   • Website: www.drorawan.com
   • Line OA: @drorawan
   • WhatsApp : +66 61 6562395
   • WeChat
   • IG
   • Facebook: https://www.facebook.com/drorawanholistic
   • Facebook messenger
   • Email: info@drorawan.com
2. Finding a doctor or asking for advice, searching for our doctors from page: find a doctor in our website to help you find doctors who meets your requirements. Making your appointment you can make a doctor appointment at our make an appointment form. We will process your request and confirm your appointment by email. Or contact our International Coordination Center for pre-appointment in your native languages.
3. Arrange travel You can contact our International Coordination Center(+66)2 6614431to help you arrange your travel ,residence reservation and travel information or please send your inquiries to info@drorawan.com

SPECIAL ANNOUNCEMENT

(Information on Current International Infectious Disease Situation)

This information is put together for you by the Infection Control Department Dr.Orawan Holistic Dermatology & Anti-Aging Institute in accordance with the World Health Organization (WHO), Centers for Disease Control (CDC) and the Ministry of Public Health in Thailand.

• Thai MoPH-Corona Virus Disease (COVID-19) – Thailand Situation
• WHO Coronavirus Disease (COVID-19) Dashboard
• WHO – COVID-19 Thailand
• US CDC COVID Data Tracker

As a customer of Dr.Orawan  Holistic Dermatology & Anti-Aging Institute, it is our responsibility to keep you fully informed of your treatment and rights as a patient and encourage you to participate and be proactive in your treatment choices. For the customer’ best benefits and cooperation with health professionals, the Medical Council, Nursing, Pharmacy Council, Dental Council, Physical Therapy Council, Medical Technology Council, and Art of Healing Committee together announce Declaration of Customer Rights and Responsibilities as follows:

Customer Rights

1. Customer have the rights to receive medical care from healthcare professionals without discrimination as stated in the constitution.
2. Customer have the rights to receive truthful and sufficient information regarding to his/her illness, investigation, treatment, as well as benefits and risks from healthcare professionals in an appropriate language before making a decision to consent except in a case of emergency and life-threatening conditions.
3. Customer with life-threatening conditions have the rights to receive immediate medical treatment from healthcare professionals without the need to request for help.
4. Customer have the rights to know the name, surname, and profession of the healthcare personnel in charge.
5. Customer have the rights to ask for an opinion of another healthcare professionals and have the rights to request for a change to other healthcare professionals or medical facility that comply with the terms and conditions of respective health insurance.
6. Customer have the rights to confidentiality of medical information except when a consent is provided or when the information is required by healthcare professionals to provide direct medical benefits.
7. Customer have the rights to be completely informed regarding to the role in the research and the risks involved in order to make decision to participate in/or withdraw from the medical research being carried out by health care provider.
8. Customer have the rights to make a request for information in their medical record which comply with clinic procedures as long as the request does not violate the rights of others.
9. A parent or legal guardian may use the rights on behalf of the customer who is under 18 years old or physically or mentally incompetent.

Customer Responsibilities

1. Customer are responsible for cooperating and complying with the healthcare professionals recommendations during the course of treatment and should inform when compliance is not possible.
2. Customer are responsible for providing complete and truthful information and facts regarding medical conditions to the responsible healthcare professionals. This will be beneficial for providing medical treatment and preventing serious adverse effects on the Customer, including relevant healthcare professionals.
3. Customer are responsible for cooperating and complying with the clinic rules and regulations.
4. Customer are responsible for treating healthcare professionals, other patients, and visitors with courtesy and respect.
5. Customer are responsible to avoid any actions that could disrupt or interfere with the operation of healthcare professionals and public health personnel. Customer are responsible for direct cooperation with Clinic management representatives to resolve complaints, according to the regulations of the Clinic.
6. Customer are responsible for being aware that “resources in the public health system are of high-cost and limited”. Any actions of the Customer that may result in the loss of valuable resources can adversely affect the patient’s own medical treatment and others. Customer should not waste medical resources unnecessarily.
7. Customer are responsible for respecting the privacy of healthcare professionals and other Customer in a medical facility. Taking pictures and video and sound recordings, or any other similar actions without prior consent are prohibited.
8. Customer must inquire to fully understand all information given to the Customer including possible risks prior to accepting or declining medical treatment. However, if there are any questions or misunderstandings, please notify the relevant Customer
9. Customer are responsible for being aware that “Neglect or failure to comply with the above details”, may adversely affect the patient’s own medical treatment, damage to the medical facility or affect other Customer. Hence, non-compliant Customer will be subjected to penalties as provided by law, following the publication in the Royal Thai Government Gazette (Announced on 23 June 2020)

1.Meet and Greet Protocol /Measures for international travelers at airport checkpoint.  [View Details]

2.Meet and Greet Protocol /Guidelines and procedures for Clinic staffs who will pick up Customer at  airport. [View Details]

3. Meet and Greet Protocol / Dr.Orawan Holistic Dermatology & Anti-Aging Institute staff at pick up point [View Details]

4.Clinic Safety Standards [View Details]

5.Vehicle Preparation Measures [View Details]

6.Guidance to prevent COVID-19 infection [View Details]

7. Recommendations for Elderly [View Details]

8. Recommendation before traveling for Medical Treatment [View Details]

9. Recommendations during travels (AIR) [View Details]

10.Recommedations during travels (GROUND) [View Details]

11.Recommendations for Application Installment [View Details]

12.Instructions for returning passengers [View Details]

FINDING YOUR WAY TO Dr.Orawan Holistic Dermatology & Anti–Aging Institute

From the moment you arrive in Thailand, Dr.Orawan Holistic Dermatology & Anti-Aging Institute  offers a personalized and convenient approach to serving the unique needs of our customer and their family as follows:

• Shuttle service to Clinic and hotel.

Dr.Orawan Holistic Dermatology & Anti-Aging Institute  provides complimentary shuttle service from Suvarnabhumi International Airport / Don Mueang International Airport/Phuket International Airport to Dr.Orawan Holistic Dermatology & Anti-Aging Institute  or hotels close by the clinic. Our International Relations Center will arrange the shuttle service schedule according to the individual’s itinerary.

For more information or assistance, please contact:

Bangkok

Phone: (+66)2 6614431

Phuket

Phone : (+66)76377679

E-mail: info@drorawan.com

For more information or assistance, please contact:

Contact Person: Miss Mary

Phone: (+66) 617825866, (+66) 76377679

Email: mary.drorawan@gmail.com

• At Suvarnabhumi International Airport

Upon arrival, customer and their companions will be accompanied by the Airport Thai authorities from the arrival gate to the pickup point. Our International Relations Service officer from Dr.Orawan Holistic Dermatology & Anti Aging Intstitue   will be waiting to greet the customer and their relatives at Exit  9 with the clinic vehicle on stand-by to pick them up and service them to the clinic or hotel

•  At Don Mueang International Airport

Upon arrival, customer and their companions will be accompanied by the Airport Thai authorities from the arrival gate to the pickup point. Our International Relations Service officer from Dr.Orawan Holistic Dermatology & Anti Aging Intstitue   will be waiting to greet the customer and their relatives at Exit   with the clinic vehicle on stand-by to pick them up and service them to the clinic or hotel

• At Phuket  International Airport

Upon arrival, customer and their companions will be accompanied by the Phuket International Airport authorities from the arrival gate to the pickup point. Our International Relations Service officer from Dr.Orawan Holistic Dermatology & Anti-Aging Institute   will be waiting to greet the customer and their relatives at Exit 3 with the clinic vehicle on stand-by to pick them up and service them to the clinic or hotel

MAPS AND DIRECTIONS TO

Dr.Orawan Holistic Dermatology & Anti–Aging Institute  (Bangkok)

[VIEW MAPS]

Dr.Orawan Holistic Dermatology & Anti–Aging Institute 

Bangkok Clinic: 748 Sukhumvit Rd.,

Klongton, Klongtoey, Bangkok 10110

66 (0) 2661 4431, 66 (0) 61 656 2395

MAPS AND DIRECTIONS TO

Dr.Orawan Holistic Dermatology & Anti–Aging Institute  (Phuket)

[VIEW MAPS]

Dr.Orawan Holistic Dermatology & Anti–Aging Institute 

Phuket Clinic: 92 / 3,92 / 4, 1st floor, Moo 2, Thepkasattri Rd.

Koh Kaew, Muang, Phuket 83200

66 (0) 76 377679, 66 (0) 86 896 6103

SAFE AND CLEAN TRANSPORTATION

To ensure the customer and companions’ safety Dr.Orawan Holistic Dermatology & Anti-Aging Institute has enhanced the preventive measures by applying disinfectant solution in every areas of shuttle before and after use.

Bangkok Branch

Phuket Branch

SAFE AND CLEAN CLINIC

[STAY SAFE GUIDELINES]

SAFE AND CLEAN CLINIC

Dr.Orawan Holistic Dermatology & Anti-Aging Institute  has enhanced preventive measures and upgraded standard guidelines to maintain a sterilized & infection controlled environment.

• Air Disinfection Producing clean air with the use of the HEPA FILTER air purification system that eliminates bacteria through UVC light and Ozone every 30 minutes. Facilitate acceptable indoor air quality through ventilation and filtration system.

Registration  Process for Ambulatay Customers

Registration PROCEDURES

When you arrive at the clinic, our staff will be pleased to assist you to process your check-in. Your doctor or the clinic staff will make the necessary reservations for your registration and guide you through the registration process.

PRE- REGISTRATION  PROCEDURE

Customer, including medical travelers, can only be admitted to Dr.Orawan Holistic Dermatology & Anti-Aging Institute upon a physician’s recommendation. During the registration process, customer will be informed of the following:

• Types rooms.
• Pricing rooms, services and daily meals.
• Room Accommodation
• Deposits
• Contract Company
• Permission to leave the clinic
• Policy regarding guests staying overnight with the customer
• Valuables and safety box
• Information on visas and possible extensions
• Nutritional
• The estimated cost of operation and procedure
• Safety measures and protocols during COVID-19 pandemic
• Measures to maintain proper hygiene and cleanliness during the COVID-19 pandemic.
• Treatment plan (confirmed treatments/ or if there are any changes based on actual evaluation of the physician.
• The expected treatment outcome.

CONTACT A REGISTRATION OFFICE

8.30 am to 6.30 pm: Upon arrival at the clinic, check-in and sign the Application and Consent

VISITING GUIDE:

At Dr.Orawan Holistic Dermatology & Anti-Aging Institute, we believe that family members and friends play an important role in the customer recovery process. We encourage visitors to drop by and keep the customer company under these simple housekeeping rules

CUTOMER WILL BE REQUIRED TO DO THE FOLLOWING:

• Confirm the type room type which you will be staying in.
• Complete an Check in Form and verify who will be responsible for your medical expenses.
• All customer are required to pay a deposit for their treatment.
• Understand the Information on infection control, prevention and customer safety.
• You will need to sign a Consent of Medical Treatment form. (This is standard practice in Thailand).
• Additionally, if you need to undergo any minor or major surgery, you will be asked to sign ‘Acceptance of Medical Treatment’ form in order to give permission to the Hospital to proceed.

WHAT TO PROVIDE US

• Passport with Arrival stamp by Thai Immigration Bureau
• Any medical benefits card or letter of guarantee from your insurance company/employer (only applicable for companies that have credit arrangements with the Clinic).

CUSTOMER SERVICE

Our International Coordination Center proficient in a wide number of languages offers interpretations service to international customer in English, Chinese, Tagalog, They are most willing to guide and assist you through your medical treatment process for your smooth visit.

• Assisting with clinical enquiries
• Scheduling medical appointments
• Coordinating with the admission process
• Estimating the cost of services
• Assisting in hotel reservation
• Provide assistance with vis
• Arrange transportation service: Airport or Hotel pickup

FACILITIES AND SERVICES (Phuket Only)

Room services

Dr.Orawan Holistic Dermatology & Anti-Aging Institute offers a variety of room and facility options to suit customer needs. They range from standard single room to Prestige VIP room that concerned with your safety and comfort. With preventive measures to maintain a sterilized and infection control environment, our rooms are cleaned and sterilized with UVC light projector for an aseptic controlled environment.

Room Accommodation

Dr.Orawan Holistic Dermatology & Anti-Aging Institute offers a variety of room and facility options to suit customer needs. They range from standard single room to Prestige VIP room that concerned with your safety and comfort. With preventive measures to maintain a sterilized and infection control environment, our rooms are cleaned and sterilized with UVC light projector for an aseptic controlled environment.

[VIEW ROOM TYPES]

Room type accommodations are fully equipped with the following facilities:

1. King bed
2. TV with cable customer can view programs in Thai, English and foreign languages.
3. Electric kettle
4. Mini-bar Set
5. Air conditioner
6. Complimentary basic set of toiletries
7. Wardrobe
8. Safety box for storing valuables
9. Dining facilities
10. Wifi
11. Telephone services, Nursing services, in-house entertainment, Meals and dietetic service, Room security and general housekeeping services are provided.

Parking

Our car park is open 24 hours daily

PAYMENT OPTION

Payments can be made by:

1. Cash
2. Credit Card (Thai and International)
   • EDC machine (regular/wireless/Pay Wave)
   • EDC machine with special function (Key-in): If card holder is outside the clinic
3. We Chat Pay & Ali pay (Payment via smart phone for China)
4. QR ( Thai ) (Wire transfer)
   • Mobile Banking via QR code through EDC machine of the clinic
   • Mobile Banking via QR Static of the clinic

Self – payment

1. Money transfer (To Bangkok Dermatology Center Limited, Bangkok Bank, ,

account number 029-2-50421-7)

• Mobile Banking
• Bank Counter
• ATM

Refund Policy

• If the total medical expense is less than the deposit, the excess amount will be refunded once treatment is done.
• Customer will receive full refund of deposit for cancellation of procedure (informed in advance). However, any medical expenses incurred prior to the procedure shall be charged or to be paid by the patient.
• Payment made by cash / debit card / money transfer / wire transfer, will be refunded by cash / money transfer / wire transfer in Thai Baht. There is no transaction fee for cash / debit card / money transfer refund. The patient is responsible for the exchange rate and the bank service fee when doing wire transfer. (transfer process may take about 15 work days)
• Payment made by credit card will be refunded through credit line and will be shown in your statement depending on the cycle of the credit card.

DISCHARGE CHECKLIST

There will be a list of instructions to follow after leaving the clinic. You and your caregiver should read and understand the instructions.

Your plan should include the following:

• A medical summary or medical report of your principal diagnosis and treatment, including any allergies.
• A list of all your medications and how and when to take them. New medications and those that need to be stopped or changed should be highlighted.
• How and when to change bandages and dressings.
• Dates and times of medical appointments. Make sure you have the names and phone numbers of any providers you will see.
• Who to call if you have questions, problems, or have an emergency.
• Dietary instructions. What you can and cannot eat and if you need any special dietary requirements.
• Daily routines. Activities you can engage in and need to avoid.

Following your discharge plan can help you recover and prevent further problems.

AGAINST MEDICAL ADVICE

Customer and Medical travel patients who refuse all types of diagnostic, treatment both inpatient and outpatient; Patients and Medical travel patients have to follow the clinic policy by signing “Consent: Against Medical Advice”

TRAVELING BY AIR

If you need to travel by air to return to your home country or another travel destination, you will need to ask your doctor to certify a Fit for Travel Medical Certificate, as well as a list of medications you will require abroad. The Fit for Travel Medical Certificate is only valid for three days from the date of issue. Please ensure the following before making travel plans:

• Gather the contact information of your clinic, transport provider and customer assistant
• Inform your physician and nurse where your destination is
• Confirm transportation plans at the airport in the destination you are headed to

HOMECARE SERVICE ( Domestic Only )

You are likely to need follow-up rehabilitation at home after you are discharged. We can provide the equipment you need to continue your recovery such, wheelchair or commode chair at your own expenses.

For follow-up with medical conditions, please provide your contact details to our nurses so our coordination physicians and international relation officers will contact you directly after discharge.

HOME MEDICATION ADVICE AND EDUCATIONAL RESOURCES ( Domestic Only )

It is important to understand the educational resources and recommendations that your doctor gives you at the discharge. The following list includes some of the important takeaways at discharge. Please do not hesitate to contact your doctor if you have any questions.

At discharge, patients will:

• Be informed and educated about the drugs and medication that they have been given.
• Be taught how to manage and adapt to the environment so that it does not affect their health condition; how to utilize community resources and deal with the economic and social problems which may affect their condition.
• Understand the goal of treatment, learn how to observe their own symptoms and know when to notify the physician or nurse about significant symptoms. Patients will have sufficient knowledge to handle any emergency situations by themselves appropriately before arriving at a hospital.
• Understand their own health status such as limitations and effect from their medical condition. Patients will be able to handle daily activities, cope with the health limitation, aid recovery and prevent complications from happening.
• Understand and realize the importance of follow-up appointments. Patients should understand the need to ask for help in the case of emergency, as well as the treatment outcome and treatment plan to the other units which may be applicable.
• Have the know-how in selecting nutritional food that is best for their health condition.

If treatment must be continued at another healthcare facility, customer will discharge and leave with a summary of the given treatment at Dr.Orawan Holistic Dermatology & Anti-Aging Institute. This summary report will be issued by a physician and given to the customer by a nurse at discharge.

DOCUMENT SERVICES

Our international relation team provides document services for your departure.

• Medical Certificate: A medical certificate or doctor’s certificate is a written statement from a physician or other medically qualified health care provider which is issued for a variety of reasons including certification of a patient’s illness, certification of a customer fitness or certification of a patient’s recovery from a medical condition.
• Fit to fly Certificate: Some airlines require medical letter/certificate confirming that the patient’s medical condition is currently stable and suitable to travel.
• Medical Records: Medical records are information concerning a patient’s health care such as recent doctor visits, discharge summaries, medications, allergies and lab results
• Insurance reimbursement papers: Such as the medical certificate, medical records and receipts along with the detailed information.

Remark

1. Fees may be applied depending on the document type.
2. Document request process takes 3 – 7 days depending on doctor schedules.

TRANSPORTATION ARRANGEMENTS

We offer complimentary transportation service for our patients and family members to Suvarnabhumi Airport (BKK) or Don Mueang International Airport (DMK) and Phuket International Airport  (HKT) .Please provide the following information to our international relation team.

• Passengers passport number
• Date of departure
• Time of departure
• Flight no.
• Total number of passengers to be picked up

Please note: The booking must be arranged not less than 24 hours before your travel date.

LEVEL OF SATISFACTION FOR HEALTH EXPERIENCE

Your feedback towards our healthcare services is valuable to our organization as we strive to improve our services every day.

Medical tourism refers to international travel for the purpose of receiving medical care. Many patients engage in medical tourism because the procedures they seek can be performed in other countries at relatively low cost. In addition, some patients travel to specific destinations to undergo procedures that are not available in their home country.

Why is Thailand the Best Place for Medical Tourism?

Thailand is able to dominate medical tourism thanks to its competitive low cost of medical care, high quality treatment and its well-established tourism industry. There are over 1,000 hospitals in Thailand, of which over 470 are private facilities.

Medication Tourism at Dr.Orawan Holistic Dermatology & Anti-Aging Institute

We would like to keep our customer healthy both for mental and physical state with international medical management knowledge and attentive customer service along with the uniqueness of Thai; the service model that creates value and benefits basing on customer satisfaction, and also get a reasonable price comes with service quality.

We strive to provide our customer the best quality care for their physical and mental wellbeing through international medical standards and attentive customer service while experiencing the uniqueness of Thai culture; the service model that creates value and benefits based on customer satisfaction, and quality services at a reasonable price.

Certified Tourist Attraction

By Amazing Thailand Safety & Health Administration (SHA)

“ SHA provides sanitation and safety standards for tourists ”Aim to make tourism a part of Thailand’s disease prevention measures and ensure that both

Certified Tourist Attraction

By Amazing Thailand Safety & Health Administration (SHA)

“ SHA provides sanitation and safety standards for tourists ”Aim to make tourism a part of Thailand’s disease prevention measures and ensure that both Thai and foreign tourists have a positive experience, that they are happy and confident in the sanitation and safety standards of Thailand’s tourism products and services.

https://thailandsha.tourismthailand.org/shalists/

Hotel Recommendations in Bangkok

Bangkok Marriott Marquis Queen’s Park

Address : 199 Soi Sukhumvit 22, Klongton, Klongtoey, Bangkok 10110

Phone : (66) 2 059 5555

https://www.marriott.com/hotels/hotel-information/fitness-spa-services/bkkqp-bangkok-marriott-marquis-queen%E2%80%99s-park/?scid=bb1a189a-fec3-4d19-a255-54ba596febe2

S31 Sukhumvit Hotel

545 Sukhumvit Rd., Klongtoey Nuea Subdistrict, Watthana District, Bangkok 10110

Phone:(66) 2 260 1111

Novotel Bangkok Sukhumvit 20

199 Soi Sukhumvit 20, Klongtoey, Klongton, Bangkok 10110

Phone: (66) 2 009 4999

https://all.accor.com/hotel/9343/index.th.shtml?utm_campaign=seo+maps&utm_medium=seo+maps&utm_source=google+Maps

Hospitals in Bangkok

Samitivej Sukhumvit Hospital

133 Soi Sukhumvit 49, Khlong Tan Nuea, Watthana, Bangkok 10110

Phone : 02 022 2222

Website : https://www.samitivejhospitals.com/th/

Medpark Hospital

3333 Rama IV Road, Klongtoey Subdistrict, Klongtoey District, Bangkok 10110

Phone : (66) 2 023 3333

Website : https://www.medparkhospital.com/

Hospital in Phuket

Bangkok Hospital Phuket

2/1 Hongyok Utis Road, Muang District, Phuket, 83000, Thailand

Phone: +66 7625 4425, +66 7636 1000 / Fax: +66 (0) 7625 4430

Hotel Recommendations in Phuket

Royal Phuket Marina

68 Moo 2, Thepkrasattri Road, Koh Kaew Subdistrict, Mueang Phuket 83000

Phone : +66 (0) 76 360 833 – 38+66 (0) 76 360 840

Website : https://www.royalphuketmarina.com/